Refund policy

Refund Policy

At Plus88, we strive to ensure customer satisfaction with every purchase. Please carefully review our policy below before placing an order:

ALL SALES ARE FINAL

No refunds will be issued for any orders.

Please read all product descriptions carefully before purchasing to ensure the item meets your expectations.

EXCHANGES

Exchanges are allowed within 14 days of delivery, provided the item is unused, in original condition, and with original packaging.
Exchanges are subject to stock availability. If the desired item is unavailable, store credit may be offered.
Customers are responsible for return shipping costs.
To initiate an exchange, contact us at plus88store@gmail.com.

ORDER INSPECTION

All orders must be inspected upon delivery.
If your order is defective, damaged, or incorrect, contact us at plus88store@gmail.com within 7 days of delivery.
If a mistake is confirmed, we will offer a replacement, store credit, or repair at our discretion.

ORDER CANCELLATION POLICY

Orders can only be cancelled within 1 hour of being placed.
After this window, the order is passed to our fulfilment team and may already be processed or dispatched.
Requests made after 1 hour will not be eligible for cancellation or refund.

SHIPPING RESPONSIBILITY

Once your order is dispatched, responsibility transfers to the courier (Royal Mail or Evri).
We are not liable for delays, losses, or damage caused in transit.
In the event of a missing parcel, contact the courier using your tracking number. We will assist with claims where possible but cannot guarantee compensation.
 

RETURNED TO SENDER / FAILED DELIVERIES

If your parcel is returned to us due to an incorrect address, failed delivery attempts, or not being collected in time:
No refund will be issued.
Our obligation is fulfilled upon successful dispatch.
You may contact plus88store@gmail.com to request a reshipment (fees may apply).

CHARGEBACKS & PAYMENT DISPUTES

Filing a chargeback without contacting us first or allowing time to resolve the issue may result in a permanent ban from future purchases.
If a chargeback is filed after receiving some or all of your order, we will provide full proof to your bank, including tracking, weight, packaging logs, and communication history.
We reserve the right to take further action where false claims are made.

CONTACT

For any questions or support, please email: plus88store@gmail.com